Help & FAQs

Frequently Asked Questions


What is your minimum order value?

There is no minimum order value, but if your order comes below a certain price you may need to pay a delivery charge. To see our delivery charges, click here

How can I see your prices?

All prices are displayed on our website to customers that have been set-up for online ordering.

If you would like a quote for specific items before contacting us to set up an account – simply browse the products available on our website; add selected products to your Quote List by clicking the 'Add For Quote' button next to the products you'd like a quote for; click 'View Quote' and follow the steps to submit a Quote Request to us.

We review all Quote Requests manually and will respond to the enquiry by phone or email.

How do I place an order?

You can place an order by telephone, fax, email or once registered, through our website.

How do I open an account?

Please call us when you are ready to order so that we can open your account at the same time, or enquire online about opening an account We offer full account facilities subject to credit check.

Will you provide a VAT invoice?

Yes, we provide a fully itemised VAT invoice.

How can I pay?

We accept payment by cheques, credit cards, debit cards (excluding American Express), bank transfer and also via Shopify Payments. Please note that when paying by credit card, payment will be taken at time of dispatch.

Can you split packs?

Unfortunately we are unable to split packs.

Are you able to supply items that aren't listed on your website/price list?

Often we can supply most items that customers require, so please ask and we will see what we can do for you.


Where do you deliver?

We deliver all across the UK (excluding Highlands)!

View our delivery information page for more details.

Do you make a charge for delivery?

For orders within the m25, orders above £25 are free. For orders in the rest of the UK, orders above £100 are free. To find out how much you might need to pay for delivery if you don't meet the free delivery requirements, click here

How long will my order take to arrive?

If you are within our van delivery area and you place your order by 5.00pm, you will receive your order the next working day.

If you are outside our van delivery area and you place your order by 1.00pm, you will receive your order the next working day.

Please note that any “special” or non-listed item may take longer than the times quoted.

Will the driver call when the order is arriving?

Although our fleet of drivers do not usually phone ahead of a delivery – if there is a specific requirement for this, it can be arranged by speaking to customer services or your account manager at the time of placing an order.

Where in my building will you deliver?

Our policy is to deliver your order to any reasonable location. Due to health and safety rules our drivers are responsible for carrying out risk assessment at each location and cannot deliver to areas that could be hazardous to their health or well-being. Please speak to your driver if you have any special requests.

How do you guarantee the safety of goods during delivery?

We do everything in our control to ensure your order arrives in perfect condition, but in the unlikely event that any of the products are damaged upon receipt, we ask that you report this to us on the same day as delivery so that it can be dealt with according to our returns policy.

Returns and Refunds

What is your returns policy?

Any faulty or damaged goods will of course be collected and credited as necessary. You may also return a product that you are dissatisfied with for whatever reason, provided that you advise us within seven days of receipt of the item and the goods are returned in a complete and merchandisable condition.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.