Frequently Asked Questions
Ordering
What is your minimum order value?
What is your minimum order value?
There is no minimum order value, but if your order comes below a certain price you may need to pay a delivery charge. To see our delivery charges, click here
How can I see your prices?
How can I see your prices?
All prices are displayed on our website to customers that have been set-up for online ordering.
If you would like a quote for specific items before contacting us to set up an account – simply browse the products available on our website; add selected products to your Quote List by clicking the 'Add For Quote' button next to the products you'd like a quote for; click 'View Quote' and follow the steps to submit a Quote Request to us.
We review all Quote Requests manually and will respond to the enquiry by phone or email.
How do I place an order?
How do I place an order?
You can place an order by telephone, fax, email or once registered, through our website.
How do I open an account?
How do I open an account?
Please call us when you are ready to order so that we can open your account at the same time, or enquire online about opening an account We offer full account facilities subject to credit check.
Will you provide a VAT invoice?
Will you provide a VAT invoice?
Yes, we provide a fully itemised VAT invoice.
How can I pay?
How can I pay?
We accept payment by cheques, credit cards, debit cards (excluding American Express), bank transfer and also via Shopify Payments. Please note that when paying by credit card, payment will be taken at time of dispatch.
Can you split packs?
Can you split packs?
Unfortunately we are unable to split packs.
Are you able to supply items that aren't listed on your website/price list?
Are you able to supply items that aren't listed on your website/price list?
Often we can supply most items that customers require, so please ask and we will see what we can do for you.
Shipping
Where do you deliver?
Where do you deliver?
We deliver all across the UK (excluding Highlands)!
View our delivery information page for more details.
Do you make a charge for delivery?
Do you make a charge for delivery?
Delivery is free on orders over £150 - on orders under, there is a £9 delivery charge.
How long will my order take to arrive?
How long will my order take to arrive?
Place your order by 1.00pm Monday - Friday and you will receive your order the next working day.
Please note that any “special” or non-listed item may take longer than the times quoted.
Returns and Refunds
What is your returns policy?
What is your returns policy?
Any faulty or damaged goods will of course be collected and credited as necessary. You may also return a product that you are dissatisfied with for whatever reason, provided that you advise us within seven days of receipt of the item and the goods are returned in a complete and merchandisable condition.